Penerapan Sistem Online Single Submission (OSS) dalam Meningkatkan Transparansi dan Akuntabilitas Pelayanan Perizinan

Muhammad Zefanka Fisyawal; Zulfina Adriani; Erwita Dewi

doi:10.61132/jimakebidi.v2i2.505

Authors

Muhammad Zefanka Fisyawal Universitas Jambi
Zulfina Adriani Universitas Jambi
Erwita Dewi Universitas Jambi

DOI:

https://doi.org/10.61132/jimakebidi.v2i2.505

Keywords:

Accountability, Licensing Services, Online Single Submission, Transparency

Abstract

The implementation of the Online Single Submission (OSS) system at the Jambi Province Investment and One-Stop Integrated Service Office (DPMPTSP) aims to improve transparency and accountability in licensing services. OSS is an electronic-based system that allows the licensing process to be carried out in an integrated manner through one platform, which makes it easier for business actors and the public to apply for permits and monitor the status of applications in real time. This study analyzes the impact of OSS implementation on the quality of licensing services in Jambi Province, with a focus on the aspects of transparency and accountability. The method used in this study is descriptive analysis with a qualitative approach, through interviews and observations of DPMPTSP employees and business actors who have used the OSS system. The results of the study show that the implementation of OSS has accelerated the licensing process, reduced bureaucratic red tape, and increased accessibility of information for the public. In addition, OSS also contributes to reducing the potential for abuse of authority and increasing service accountability. However, there are still several challenges related to infrastructure readiness and user understanding of the system. Overall, the implementation of OSS at the Jambi Province DPMPTSP has a positive impact on realizing more transparent and accountable licensing services.

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