Pengaruh Social Media Marketing Activities terhadap Consumer Brand Engagement

(Studi pada Akun TikTok @alfamartku)

Authors

  • Nina Nuraeni Universitas Pendidikan Indonesia
  • Adam Hermawan Universitas Pendidikan Indonesia
  • Btari Mariska Purwaamijaya Universitas Pendidikan Indonesia

DOI:

https://doi.org/10.61132/jutrabidi.v1i5.318

Keywords:

Social Media Marketing Activities, Consumer Brand Engagement, TikTok, Alfamart

Abstract

This study aims to determine the influence of social media marketing activities on Consumer Brand Engagement on TikTok @alfamartku. The data of this study was obtained from the results of the distribution of a questionnaire with a population sample of 100 respondents processed using SPSS 29. The findings of this study show that there is a positive influence of the variable of social media marketing activities on Consumer Brand Engagement partially, with an R-Square value of 58.9% indicating that most of the variation in Consumer Brand Engagement can be explained by marketing activities on TikTok social media. Trendiness has a strong influence on social media marketing activities, while the Electronic Word of Mouth (EWOM) indicator has a lower influence. Furthermore, the indicator that has the strongest influence on the Consumer Brand Engagement variable is Cognitive Processing, while the indicator that has the lowest influence is Affection. These findings underscore the importance of effective marketing strategies on social media in building strong engagement between brands and consumers.

Downloads

Download data is not yet available.

References

Adzhani, A., & Widodo, T. (2023). The Influence of Social Media Marketing on Consumer Brand Engagement (Adidas Study on Tiktok Application in Bandung City). Quantitative Economics and Management Studies, 4(6), 1169–1182. https://doi.org/10.35877/454RI.qems2095

Alfajri, M. F., Adhiazni, V., & Aini, Q. (2019). Pemanfaatan Social Media Analytics Pada Instagram Dalam Peningkatan Efektivitas Pemasaran. Interaksi: Jurnal Ilmu Komunikasi, 8(2), 34–42.

Alicia, F., Harahap, aiza S. S., & Lestari, D. (2022). Peran Tiktok Di Zaman Milenial Sebagai Media Komunikasi Pemasaran Bisnis Online (Studi Akun@ Safaglow. Id). ). JIKEM: Jurnal Ilmu Komputer, Ekonomi Dan Manajemen, 2(2), 3559–3566.

Blair, F. (2023, Mei). 2024 TikTok Benchmark Report. Rival IQ. https://www.rivaliq.com/blog/tiktok-benchmark-report/

Cheung, M. L., Pires, G., & Rosenberger, P. J. (2020). The influence of perceived social media marketing elements on consumer–brand engagement and brand knowledge. Asia Pacific Journal of Marketing and Logistics, 32(3), 695–720. https://doi.org/10.1108/APJML-04-2019-0262

Gratia, G. P., Merah, E. L. K., Triyanti, M. D., Paringa, T., & Primasari, C. H. (2022). Fenomena Racun Tik-Tok Terhadap Budaya Konsumerisme Mahasiswa di Masa Pandemi COVID-19. KONSTELASI: Konvergensi Teknologi dan Sistem Informasi, 2(1). https://doi.org/10.24002/konstelasi.v2i1.5272

Harizi, A., & Trebicka, B. (2023). The Integration of Social Media in Integrated Marketing Communication: A Systematic Review and Theorical Framework. Academic Journal of Interdisciplinary Studies, 12(6), 159. https://doi.org/10.36941/ajis-2023-0161

Hastiany, Harto, B., Munawar, Z., Waworuntu, A., Hapsari, M. T., Pasaribu, J. S., Ma’sum, H., Gustini, L. K., Rengganawati, H., Anggoro, D., Rukmana, A. Y., & Permana, A. A. (2023). Social Media Marketing. PT Global Eksekutif Teknologi.

Hollebeek, L. D., Glynn, M. S., & Brodie, R. J. (2014). Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation. Journal of Interactive Marketing, 28(2), 149–165. https://doi.org/10.1016/j.intmar.2013.12.002

Kurniawan, A., & Indriyanti, I. S. (2023). Pengaruh Perceived Social Media Marketing Elements terhadap Brand Awareness dan Brand Image pada Pengguna Smartphone Xiaomi di DKI Jakarta. Media Bisnis, 15(2). https://doi.org/10.34208/mb.v15i2.2158

Kotler, P., & Armstrong, G. (2018). Principles Of Marketing (17th Ed). Pearson Higher Education.

Kotler, P., & Keller, K. L. (2012). Marketing Management (14th Ed). Prentice Hall.

Murdiani, T., Asnusa, S., & Ramaputra, M. G. (2022). Pemanfaatan Media Sosial Pilihan UMKM untuk Mendukung Upaya Digital Marketing.

Pradana, R. S. (2023, Juni 15). CEO TikTok Temui Mendag, Shou Zi Chew: TikTok Shop Dipakai 2 Juta UMKM - Kementerian Perdagangan Republik Indonesia. Kementerian Perdagangan Republik Indonesia. https://www.kemendag.go.id/berita/pojok-media/ceo-tiktok-temui-mendag-shou-zi-chew-tiktok-shop-dipakai-2-juta-umkm

Priatama, R., Ramadhan, I. H., Zuhaida, A.-, Akalili, A., & Kulau, F. (2021). Analisis Teknik Digital Marketing Pada Aplikasi Tiktok (Studi Kasus Akun TikTok @jogjafoodhunterofficial). SOCIA: Jurnal Ilmu-Ilmu Sosial, 18(1), 49–60. https://doi.org/10.21831/socia.v18i1.40467

Purwaamijaya, B. M., Herdiana, O., Prehanto, A., Maesaroh, S. S., & Guntara, R. G. (2022). Pelatihan Optimalisasi Pemasaran Produk UMKM Melalui Sosial Media Tiktok.

Rabbani, D. B., Diwyarthi, N. D. M. S., & Muliyati. (2022). Komunikasi Pemasaran. PT. Global Eksekutif Teknologi.

Rizaty, M. A. (2024, April 4). Data Jumlah Pengguna Media Sosial di Indonesia pada 2024. DataIndonesia.id. https://dataindonesia.id/internet/detail/data-jumlah-pengguna-media-sosial-di-indonesia-pada-2024

Sahir, S. H. (2021). Metodologi Penelitian. PENERBIT KBM INDONESIA.

Tjiptono, F., & Diana, A. (2019). Strategi Pemasaran: Prinsip dan Penerapan. Penerbit Andi.

Published

2024-08-24

How to Cite

Nina Nuraeni, Adam Hermawan, & Btari Mariska Purwaamijaya. (2024). Pengaruh Social Media Marketing Activities terhadap Consumer Brand Engagement : (Studi pada Akun TikTok @alfamartku). Jurnal Transformasi Bisnis Digital, 1(5), 59–66. https://doi.org/10.61132/jutrabidi.v1i5.318