Pengaruh Sosial Media Marketing, Store Atmosphere, Kualitas Pelayanan terhadap Keputusan Pembelian di Titik Tuju Coffe & Roastery

Abstract

This study aims to analyze conflict management within organizations through a systematic literature review of the types of conflicts, their underlying causes, and the strategies used to address them. Organizational conflicts may arise at multiple levels—interpersonal, intergroup, and structural—each with distinct characteristics and implications. Based on a review of academic sources, the study identifies that conflicts are commonly triggered by differences in interests, limited resources, ineffective communication, and power dynamics. The literature findings indicate that conflict-handling strategies generally fall into five main approaches: avoidance, competition, accommodation, collaboration, and compromise. Among these strategies, collaboration is considered the most effective for achieving long-term solutions as it encourages open communication, joint problem-solving, and strengthened working relationships. The study concludes that effective conflict management can enhance organizational performance, improve teamwork, and foster a healthy work environment. These findings provide a theoretical foundation for future research and serve as a valuable reference for practitioners in formulating more effective conflict management policies.