Peran Manajemen Sumber Daya Manusia dalam Organisasi : Studi Kasus PT Telkom Indonesia
DOI:
https://doi.org/10.61132/jumbidter.v2i3.693Keywords:
HR Digitalization, Organizational Transformation, PT Telkom Indonesia, Strategic HR, Talent Management.Abstract
Human resource management (HRDM) is a crucial factor in supporting the success of companies in the digital era which is full of rapid change and global competition. Companies are required to not only adapt to technology, but also be able to build strategic and innovation-oriented MSDM systems. This study aims to examine the strategic role of MSDM in PT Telkom Indonesia (Persero) Tbk in supporting digital transformation and achieving organizational goals. Using a literature study approach, data was obtained from books, scientific journals, company annual reports, and official online sources. The results of the study show that PT Telkom Indonesia manages human resources strategically through various initiatives, such as the Great People Development Program (GPDP), digitization of the Human Capital Management (HCM) system, and strengthening the value-based work culture of "The Telkom Way" which includes Integrity, Enthusiasm, and Totality. This approach has a positive impact on increasing employee engagement, productivity, innovation, and the company's competitiveness in the highly competitive telecommunications industry. In addition, the implementation of digital technologies in HR management, such as the use of analytics platforms for performance measurement and online learning systems, has helped companies in accelerating the internal transformation process. However, challenges such as the digital divide between employees, differences in expectations between generations, and resistance to change are still obstacles that need to be addressed with a more inclusive, adaptive, and employee-well-being-oriented management strategy. This research provides the implication that the integration of technology, organizational culture, and talent development is an important combination in creating a resilient and sustainable HR system. The limitations of the research lie in the literature approach that has not touched the empirical aspect, so it is recommended that there be field studies or in-depth interviews with related parties in the next research to get a more holistic and accurate picture.
Downloads
References
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120. https://doi.org/10.1177/014920639101700108
Becker, G. S. (1993). Human capital: A theoretical and empirical analysis with special reference to education (3rd ed.). University of Chicago Press.
Collings, D. G., & Mellahi, K. (2009). Strategic talent management: A review and research agenda. Human Resource Management Review, 19(4), 304–313. https://doi.org/10.1016/j.hrmr.2009.04.001
Deloitte. (2023). 2023 Gen Z and Millennial survey. Deloitte Touche Tohmatsu Limited. https://www2.deloitte.com/global/en/pages/about-deloitte/articles/genz-millennialsurvey.html
Dessler, G. (2020). Human resource management (16th ed.). Pearson.
Djibran, F., Muhaling, R. A., & Pustaka, D. (2025). Di balik pilihan pergi: Kepemimpinan, bahan kerja, dan stres. Detak Pustaka.
Gallup. (2023). State of the global workplace: 2023 report. Gallup, Inc. https://www.gallup.com/workplace/349484/state-of-the-global-workplace.aspx
Hadiati, E., Saputri, N. A., Ningrum, O., Fitriani, Q. I., & Putri, R. N. (2024). Perencanaan sumber daya manusia berbasis pendekatan stratejik dalam manajemen sumber daya manusia. Jurnal Media Akademik (JMA), 2(12).
Harto, B. (2022). Pengembangan sumber daya manusia dan pembangunan manusia. Dalam Pengantar manajemen sumber daya manusia (hlm. 43).
HR Asia. (2023). Best companies to work for in Asia – Indonesia edition. https://hr.asia/awards/best-companies-to-work-for-in-asia-indonesia-2023/
Karim, A. (2023). Manajemen sumber daya manusia. CV Intelektual Manifes Media.
Larasati, P. S. (2019). Evaluasi strategi dalam menghadapi persaingan bisnis (Studi kasus pada PT. Telekomunikasi Indonesia, Tbk) (Skripsi tidak diterbitkan). Universitas Islam Indonesia.
Marler, J. H., & Boudreau, J. W. (2017). An evidence-based review of HR analytics. The International Journal of Human Resource Management, 28(1), 3–26.
Pettalongi, S. S., Widodo, J., Djunaedi, D., Lestari, N., & Anisa, N. (2025). Digitalisasi dan transformasi sumber daya manusia.
Robbins, S. P., & Judge, T. A. (2019). Organizational behavior (18th ed.). Pearson Education, Inc.
Sari, I. R., & Nugroho, S. (2021). Transformasi digital dan strategi SDM di PT Telkom Indonesia. Jurnal Manajemen Indonesia, 11(2), 155–168.
Telkom Indonesia. (2022). Annual report PT Telkom Indonesia (Persero) Tbk. https://www.telkom.co.id
Ulrich, D., Brockbank, W., Johnson, D., Sandholtz, K., & Younger, J. (2017). HR competencies: Mastery at the intersection of people and business. Society for Human Resource Management.
Wibowo, S. (2020). Inovasi SDM berbasis teknologi informasi dalam meningkatkan daya saing organisasi. Jurnal Administrasi Bisnis, 9(1), 23–34.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Jurnal Manajemen Bisnis Digital Terkini

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.