Laelatul Maulida, Wenti Ayu Sunarjo, and Rengga Kusuma Putra, “Analisis Pengaruh Customer Relationship Management (CRM) Terhadap Customer Satisfaction dan Customer Loyalty : Studi Pada Pengguna Dompet Digital Go-Pay Di Pekalongan”, JUBID, vol. 1, no. 4, pp. 01–16, Oct. 2024.