Kepuasan Kerja sebagai Penghubung Lingkungan dan Beban Kerja dengan Kinerja Karyawan PT Summit Oto Finance Semarang

Abstract

Financing companies depend on employees who can sustain service quality while meeting time-sensitive operational targets. This research evaluates how the work environment and workload are associated with employee performance at PT Summit Oto Finance Semarang and examines job satisfaction as an intervening variable. Data were obtained from all 60 employees through a structured questionnaire; because the population was limited, every employee was included as a respondent. The responses were processed in SPSS through item-validity and reliability checks, classical-assumption diagnostics, multiple regression, partial significance tests, determination coefficients, and path analysis. The estimates show positive significant relationships of the work environment with performance (B = 0.383; p = 0.004) and satisfaction (B = 0.514; p < 0.001), and of workload with performance (B = 0.337; p = 0.019) and satisfaction (B = 0.647; p < 0.001). Job satisfaction is also positively related to performance (B = 0.403; p = 0.004). The calculated indirect contributions are 0.207 for the work-environment path and 0.260 for the workload path. These results indicate that employee satisfaction is an important link in the relationships examined.